Absolutely excellent. I personalised a love book for my girlfriends birthday. Upon receipt she said 'Paul.....I am speechless ... it is the most extraordinary, unusual and welcome gift I have ever received'. What a wonderful service, I was able to create a book to reflect our relationship experiences and even design characters that resemble myself and my partner, terrific, a really complete service. The option to buy a pdf version was very useful. I gave this to her first on the actual day of her birthday while I waited for the book to be shipped to Italy. She thought the pdf was the finished gift so had a double surprise when I gave her the book that arrived ahead of schedule some days later. I received emails about the status of my order and I am more than happy now to write a glowing review. Just brilliant, thank you guys and for sure if you have a spike of clients in Italy you will know it's through my personal recommendations to people here! Thanks again, the gift had a big impact on my partner. Job done!