Very fast turnaround - posted to Lovefone on Monday, phone returned on Wednesday. Super communication online. Phone glass was repaired, phone was fine otherwise. Glass replaced and looks great. Downside is that the phone accumulated some marks/scratches in the process, so now I have some shiny aluminium showing on the edge where before there was matt black. I guess it was from the tool that was used to remove the original glass. I'll live with it (they aren't big), but that was unexpected and somewhat disappointing. I wouldn't have expected any tool that might scratch to be used. If it wasn't for the scratches, this would be an absolutely glowing review.