I've used a lot Lovefone in the last year, and i did find my self really well with them especially the first couple of times. They are fast (30 min or less and you get your phone back), and very polite and always smiling. The only annoying problem that i've found with them is about the new screens they put to replace the broken ones. I don't think the screens they put are of the same high quality to the original apple ones. Since i bought my iphone 5 maybe more than two years ago, it felt on the floor in every way possible maybe more than 100 times without any problem what so ever, and one day last March in Hanoi finally the screen exploded after one of the usual falls. When i got back to London i went to Lovefone and when after 30 minutes i've got it back, i was very happy and pleased with the outcome. But unfortunately after few days the phone felt again while i was sitting down, so from not a very high distance and not in a flat way but on the side, i took it up and the screen was broken again. This happened 4 times and every time i used Lovefone to replace the screens (£74 each time). So the last time it happened i started to have some doubts and thinking that Lovefone maybe uses very low quality screens as replacements, and that is very unfortunate because they are very good in what they do, and i believe that if they would use better screens (although this would mean higher prices ) you won't need to replace your screen everytime the phone falls. i know i have very buttery hands, but i had them as well before and the phone with the original screen felt 100 times before it crashed and i needed to see Lovefone. For the rest of the parts i found them really good my problem is only with screens they use to replace the broken that i think they are not of great quality and at the first bump they brake.