Very happy with the service overall - super-fast; courier tracking worked; person I spoke to on the phone was helpful; my phone was fixed, all within 3 hours. I would definitely use your service again. Some detailed feedback on some specifics: - I may well have missed it, but you don't explain the process right from the start (i.e. customer ships the phone, the customer gets an email to pay, the customer pays, customer gets it shipped back) - perhaps you should show a super-simple process flow! - If you are on a slow Wifi connection and do a courier collection post-code lookup (in my case, for an address in the City of London) you first get a message flash up that this post-code isn't covered before you get the UI saying that it is. You might want to fix this for users on a 3G connection... - The Gophr tracking app for the courier is good, but has a bug where if you leave it open and then come back to it later, it *very slowly* animates the update to the courier position - it can be WAY out and not correct itself for ages until you refresh the page. Otherwise a very good service...