Here's the condensed version.. Cracked my phone while making pancakes Took it to local high street for new screen - V poor quality screen - transparent, made the phone really hot.. Gutted. Found lovefone online seemed to good to be true. Handed my phone to a stranger at the door Worried for 3 hours Phone came back as good as new with the best screen it's ever had. Happy as Laz The courier was well priced and I cannot fault the service.. Easy team to talk to and for busy people or parents that can't trapse across town this is a life saver! THANK YOU LOVEFONE