They fixed my iPad beautifully and returned it by 5pm as requested - thank you. Bit of a shame that I was charged full price for the courier despite them being 40mins late initially and me having to chase to find out what was going on. The website states that it takes 2 hours so my understanding was it'd be picked up at 1pm and dropped back repaired etc. by 3pm. In the end it was picked up at 1:40pm and returned at 4:55pm, and charged £11 for courier... not quite what was advertised hence my 'Acceptable' rating. It would be nice to have an email confirmation and instructions sent prior to them picking up the device rather than after payment, and if the information was consistent (1 year warranty vs lifetime?).