I placed an order with Love Lights for the first time 13 days ago. Firstly I was able to order an item that was out of stock! This shouldn't have happened or it should have been clearer on their website that the item was not available. I waited to hear about delivery of my bathroom lights for 7 days but there was no news, so I decided to call them. It took about 3 days of back and forth to establish that they would not be able to supply the ordered lights at all as their supplier did not have them in stock either. I therefore asked for a refund. That was about 34 hrs ago. I am still waiting for a reply. In summary, poor customer service, very long lead times and no sense of urgency whatsoever. Not happy!