This parcel was misdelivered by DPD, and despite my immediate report to them, it is now missing and presumed stolen. LTS has disgracefully denied any responsibility for this situation. I will be pursuing legal action against them through the small claims court. Their owners are nothing but cowards, hiding behind multiple gatekeepers to evade accountability; they are uncontactable and blatantly avoid facing any consequences for their actions. I strongly urge everyone to NEVER, under ANY circumstances, purchase from these people. They are mean-spirited, utterly lacking in business ethics, and exhibit scurrilous behavior to shirk responsibility. It’s unacceptable, and they must be held accountable. I will be contacting You and Yours on Radio 4’s consumer program and Which? Magazine to ensure their reprehensible conduct is brought to light. Enough is enough!