I recently ordered a 3mm sterling silver ball bead anklet online with LoveSilver. Unfortunately the website crashed so I attempted to place the order again. However, it transpired that BOTH my orders had gone through so I now had 2 orders for the same item. A quick email to Love Silver and after a very prompt response, one of the duplicate orders was cancelled. I was very impressed with the quick and personal service and I absolutely love my anklet which is exactly what I'd hoped for and which arrived very quickly and was well packaged. I will definitely order with Love Silver again!