I ordere the wrong size anklet . I e mailed the company explaining this . The lady phoned me back so I was able to explain to her that I wanted a different size and wanted to also order a necklace . She was lovely and very very helpful , called Kelly . I returned the item and she e mailed to explain my new items were ready to send out and how to pay the difference .I don't have pay pal so I have e mailed her and asked her to ring me so I can pay the difference over the phone . Lovely jewellery at a good price , fast delivery and well packaged .I would recommend this company to friends . Kind Regards Lyn Godfrey