I’ve been a life long customer until recently. I bought 2 watches on the Black Friday Sale and when the watches arrived I realized they were too small for myself and twin brother. They were going to be Christmas presents. I emailed customer service and was treated very poorly. They wouldn’t honor the same price point for 2 larger watches that cost the same. That’s unacceptable when you’re spending that kind of money. I sent the watches back and now I’m waiting for a credit which is taken over a week. By the time I get my credit Christmas will already be here and gone. I asked customer service to give me a call and they told me that the phones were down and unable to call me back, which was a complete lie. I have represented your company for many years because I am an avid collector of watches. I have bought many expensive watches from other companies, and their customer service has been impeccable. Your company on the other hand, has left me very upset. The quality of your customer service is no where close to the quality of your watches. I’m lost for words. If this were my company, I’d make some drastic changes immediately. It’s like buying a Ferrari and getting Dollar General customer service. Insane!