Poor customer service response times Since my data access was blocked due to "excessive usage," I followed the instructions provided by the call center and sent an email on 25 June. I received a response from the company on 4 July, which only requested account information to verify my identity. I replied on the same day, but did not receive a second response until 12 July. Taking over a week to respond to a customer is well below industry standards. I am very disappointed with this company—both for completely blocking my data access after using only approximately 80GB in 4 hours, and for the unacceptably slow response to resolving the issue.