i had to file a complaint to Cryptorecoveryltd.com to get my funds back
Their trading platform is full of bugs. Part of my bitcoin balance has been stuck of this exchange for over half a year because it appears unavailable due to some bug. During this long time they didn't fix it yet. Don't trade there or your funds may get trapped there too. i had to file a complaint to Cryptorecoveryltd.com to get my funds back.