The service in advance of production was superb. Zoey and Amy were prompt in sending appropriate samples so I could get an understanding of the black dye, GITD and soft enamel look and feel. I've had great communication during the design and approval steps from Elenor, including advice on picking the ideal colours, and making minor adjustments to my designs to suit the enamel pins. Production for my first batch was on time, delivered when expected, and the end result was perfect. Every single pin was immaculate. Already placed another order for more designs, and getting top notch service from Will once again!