I purchased two Herman Miller B-size Aeron Chairs with Garnet mesh. Based on their website, I selected what I thought were new chairs. Several days later, they emailed me that Garnet was out of stock. I substituted graphite mesh. The chairs arrived 2 weeks later, and they were in battered cartons, and appeared to have been wet. I opened the boxes and found that the chairs were new, but clearly open box. After assembly, I found that the B size just didn't fit my desk (too small) so I prepared an exchange. They do not have this chair in C size at all. Their website says "No questions asked return, and they will send a shipping label and deduct shipping from the refund". This is not true. While I ordered new, and received open box, they now require me to ship the items back and refused to honor the website guaranty. On a ~1200 dollar purchase, the return shipping is costing 350 dollars using a fly by night shipper. (FedEx was 575! UPS 490!) Their customer service via telephone is bordering on rude, their site is deceptive, and it's nearly impossible to tell what you're actually getting. Most importantly, they do not honor their website agreements. I have yet to see what their refund is going to look like. Shop elsewhere, or ensure that every detail is documented if you have shopped with them.