Anonymous
If I could mark this as a 0 I would. This was the WORSE experience ever. I went to Magaluf last year and stayed at Don Juan and it was great. This year we wanted to pay extra to go somewhere more lively and better atmosphere. A group of 6, 19 year old girls paid 600£ each for all inclusive package for 2 apartments which would fit 8, even though there was 6 as they didn't do apartments for 2 people. The first thing that went wrong was less than 12 weeks before the holiday we got an email saying there wasn't enough rooms and they'd put us in a new hotel which we looked at different website and was a lot cheaper than what we had paid so we refused and they got us in the club b apartments for all 6 of us so we agreed. We arrived at club b apartments to the smallest apartment ever, with one tiny mirror between 6 girls, small lamps as lights and 4 beds and one pull out bed. One of the girls had paid 600£ to not even get to sleep on a bed! She was put on the sofa and the hotel said they had no spare mattresses to give. We then found out we had to walk 6 minutes to BCM hotel to access the food AND drink part of our all inclusive package, so we couldn't even get a free cup of water at our " all inclusive hotel " we had to walk 6 minutes for water and drinks. We paid for a all inclusive hotel and was put in a hotel that didn't accommodate all inclusive! We went to a rep to complain which he said the manager couldn't deal with us as she doesn't deal with complaints and there's nothing he can do about it - not very helpful! This was the first girls holiday for some of us and possibly the last for some due to university and it was ruined! It's put me off ever going back to Magaluf ever again considering the first year was amazing. Magaluf takeover have now not taken any of our complaints on board and aren't willing to compensate us. We met multiple different groups of people at Club B apartments who were in the exact same situation as us! DONT BOOK WITH MAGALUF TAKEOVER! Worse decision we've ever made.
7 years ago
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Magaluf Takeover has a 4.7 average rating from 55 reviews

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