Absolute disgrace of a company! Booked as a group of 3 girls in January going for a week, B+B at the BCM. 3 weeks before we were due to fly we received an email with the laughable subject title of 'small change' in which they told us they'd majorly overbooked the hotel and had transferred us to the Don Juan (going from a 4 star to a 2 according to trip advisor). Obviously we were unhappy with this so tried to contact the company and they make it impossible to have any correspondence with them, if you ring they refuse to talk and say all contact must be via email (which they take days to reply to). Leah who seems to be a senior member of the team was useless offering no suitable alternatives and luckily as so many other people were in our situation, a group advised us that we talk to another senior member of the team and email him directly, Aden. He did come up with viable options, unfortunately we had to pay more to then stay in the Sol House room only with no self catering equipment. We agreed we would receive a free MCP pass to compensate for the trouble, something which the reps had no idea about once we arrived. Overall the reps were clueless about the whole situation and not particularly warm and friendly. Had an amazing holiday however would never book with Magaluf takeover ever again, people staying in the same hotel with the same flights and transfers paid £300 compared to the extortionate £700 each Magaluf Takeover ended up costing.
4 years ago
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Magaluf Takeover has a 4.65 average rating from 55 reviews

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