Served by a foreign lady ref 24/7 13.07 07291824 804217 120 0369 from receipt. Most curt and rude. Did not want to help re my Sparks card. Reluctantly looked and said I had no offers. Charged full price. I then spoke to an assistant (Anita) in the Food Dept - very helpful, looked at my 'phone, said the lady was wrong. I returned to till I paid at - they knew who she was (M something?) but she had gone to lunch. Complaints on 'phone useless - get S. Africa, 4 attempts, they give me local Leicester no.to call, but I still get S.Africa. Useless. This lady needs Customer Service guidance to uphold your standards.