I was very pleased with the quality of the wool. I decided to use this box to enter my comments re. Customer Services, as for some reason, there is no separate text box for this. Why would this be? To be honest, I am disappointed with your service. I originally ordered several balls of Mosaic double knitting wool via Amazon. The order arrived quickly and I was very pleased with the quality of the wool. As such, I decided to place a further order, but rather than use Amazon, I used your website, creating an account etc. I placed the order on 19/02/21 (Order: 87376851/M227354). I received an email the following day 20/02/21, stating that my order had been dispatched. The following Tuesday or Wednesday (23rd or 24th), only part of my order was delivered (Baban double knit white 5 balls) - the Mosaic wool (12 balls) was missing. I assumed that due to the quantity of wool I had ordered, the order had been split, to manage postage. I did check your website at the time, and noted that customers were requested not to chase up any orders within 10 working days of the order placement. Appreciating that you are busy, I decided to wait. A week later, 03/03/21, with still no sign of the wool, or update from yourselves, I was a bit concerned and decided to chase. I called Customer Services, and frankly was quite bemused with the interaction I had with your call handler. I explained the situation as stated above, and was informed that * as I only had one tracking number it would not have been a split order - though how as a first time customer via your website I was supposed to know this, I am not sure * I should not have waited a week to chase up the order - I think her exact words were ‘you should have chased it up at the time of the first delivery and not waited until a week later’. Although the call handler did remedy the situation (88573257/) and I received the remainder of my order the following afternoon (04/03/21), I felt that her attitude was a bit off, and that she had been rather rude. I was made to feel rather stupid, annoyed and somehow this was my fault. At the end of the day, I placed a rather large order with yourselves in good faith. I appreciate that mistakes do happen, we are all human after all. However, there was no apology or any reason offered as to why or what happened. I will submit this as anonymous but as I have provided order numbers, I am happy to be contacted to discuss. Note: the following question only allows one option to be selected. I communicated with you via both email and by telephone call.