Marriner Yarns said a large order made on 24/11/22 was dispatched on 25/11/22 and provided a tracking number however they never gave this parcel to Royal Mail who are still waiting for this. Marriner Yarns was paid right away but did not actually send this parcel which is theft. You were emailed several times but refused to look into this until 10/12/22 (Andrew very unhelpful) so poor customer service as well. The items are no longer in stock but I have still not received a refund. Very disappointed and will have to take further action to get my money back.