First time buyer. When it arrived, 1 ball colour didn't look like online picture. When contacted, Marriner Yarns are happy to exchange the ball but ask me to pay for the return of the mismatching ball of yarn. The cost of returning 1 ball is £3.50 through my local Post Office, for a ball of yarn costing £1 ! I already paid £2.95 for delivery charges on the 7 balls I bought. Very disappointed with the response as I now have to find the yarn elsewhere and I am stuck with my project. I expected a better customer support.
8 years ago
Marriner Yarns has a
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