Lack of communication when stock not available. Ordered 4 cones of 4ply (2 cones of oatmeal and 2 cones of dusky pink) and because one of the colours was out of stock none of the order was sent. Had an email to say order had been despatched but nearly a week later phoned to inform them that it hadn't arrived to be told it hadn't even been sent because the 2 cones of dusky pink were out of stock. Was very disappointed. Was the first time I'd used Marriner Yarns after recommendation. I could have gone into our local town and bought the wool at the same price and had the garment knitted. The 2 cones of oatmeal has been sent out now following my telephone conversation but still awaiting the dusky pink.