I don’t want to be completely negative as this was my first/only order so far but it didn’t go well. The price is great but availability of yarn and colours is poor. The quality of yarn is reflected in the price. I placed my order and received a dispatch email same day as per their agreement. However a week later I had no order so had to chase. The order had not actually been dispatched, they had no stock of what I had ordered and offered to send an alternative brand. Lack of communication was the issue here, as I would of preferred to have been contacted and kept updated, rather than having to chase myself for anything to have been done. When they are competing against other companies with very good delivery, they need to improve here.