Whilst I was initially happy with Marriner Yarns, that has now changed. I ordered my wool on 3rd September and I am still waiting, when it normally took a couple of days. I have wasted nearly 3hrs this afternoon being told this that and the other by somebody at Marriners, apparently my email address was not accepting their emails even though I had confirmation of my order!!...They sent me a copy of the email (which they said they had sent) which gave my correct email address with the date sent 09/05/2020, which was the first email I ever had from them. When I questioned this I was told that the date was in USA format !!!When I asked them to send it again, they said " No just in case I didn't receive it" instead they sent me the tracking number..Guess what ?Royal Mail does not recognise the tracking number unless they have tried to deliver, which of course they haven't. I have always been satisfied with the wool as I said before, but I am afraid I did not appreciate having said wool being pulled over my eyes...I will not be ordering again.