Please don't believe a word they say.
We had a booking for 20th of April via this company also trading as:
Original Cottages
Discovery Holiday Homes
Cornish Holidays
Their behaviour during Covid was nothing short of illegal.
-We contacted them early April to assess the booking situation (no reply)
-We emailed and left vm (no reply)
-They cut of the phones and blocked us on facebook and sent us an email saying they wefe busy and would get back to everyone!!!
-Our booking date comes and goes.... NO REPLY!!
-AFTER our booking date they replied to say they had cancelled the booking, but we couldnt get a refund only a TRANSFER (which by the way THE PRICE HAD GONE UP!)
- emiled us again to say NO refunds at all
-EMAILED us again and stated if we did not pay the balance we were liable for it!
Still not had a refund it is 20th of JUNE. It is now the law to give a full refund due to COVID -they know this but they are still trying to trick people onto vouchers or re booking for the future when they are not liable by law to refund.
We get a phone call today to say they will refund us but THEY ARE KEEPING £100 as we cancelled the booking!! We didn't they did!!
They would have got the staff furlow pay, and the grants, as would the letting owners , plus they are likely to have a bumper year ahead with brute staying home, so there is no reason to keep our money for a service they did not provide and are obliged by law to refund in full.
Please please heed these genuine warnings and book with a reputable company or even air bnb who issued full and immediate refunds in March!!!
4 years ago
Marsdens Cottage Holidays has a
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