I was sold a car by James Prentice in August 2021 and i can safely say, never again will i step foot in a Marshall dealership again let alone the one in Leicester. All is well and good when you are in the process of buying the car, the sales team and management team, cant do enough to help you, sadly, as soon as you drive away that's about as far as the customer service goes and as for after sales, you might as well just forget about that, as there has been NO after sales. I bought my Audi A3 from them in August and i travelled 2 hours for this car as i was very specific in what i wanted and i had been looking the best part of 6 months for the right car. Before even going to look at the car ( i intended to buy and drive away the same day) i asked multiple questions confirming everything i thought i knew. When the day came to look at(in person), collect and pay for the car, i was 20 minutes from the garage when i had a phone call advising the car may not be ready to drive away as the windscreen has a crack in, obviously i pushed that this would be sorted today and i would delay myself, (i had already took a day off work and my partner too, so he could drive me) and we were so close by. Thankfully, this was rectified and we didnt have too long to wait when we got there. We then looked around the car, test drove etc. Upon checking the car, i could visibly see numerous stone chips, rust marks, dents, scratches etc, i raised this was James as this was not the standard in which i expect to pick a car up in and i would have assumed the little marks would have been sorted prior, the big mark that was a scratch down to the primer that will inevitably rust over time was my main concern as this is a body work job. At the time, the bodywork wasn't the only issue, the car wasn't clean and hadn't been valeted inside but i let this slide as i was more concerned about the dents. I raised this with James and he spoke with someone and advised they would organise a company to come out and buff the whole car and sort the dent and paintwork out on the car where it was needed. The company was then allocated by James and was sent a month later, they tried to resolve the issue but advised this is not something they would repair and needed a proper body shop to do the work. Since September 2021, i have chased and advised James about the car issue, i have been passed from pillar to post and in the end i was advised to outsource someone to do the work. 7 months later, i have had a warranty issue with the car, where James himself advised me on something that was not even Marshall policy and i had to correct him, i still have dents, chips, scratches all over my car that i have been told i need to sort and organise myself but they only seem willing to accept a certain type of invoice, that sadly, i cannot obtain as i live 30 miles from a town centre, i have asked if he can help source someone but it seems to me he wants an easy life and has no after sales skills at all and as soon as he has his commission he is not bothered. He has ignored my emails for weeks and months and then only replied when i have chased and re forwarded emails to him. Quite frankly, i find his attitude shocking and rude and i have never experienced such terrible customer service. I am now STILL chasing the work to be completed on the car and i have asked for this issue to be passed on to higher management, so we will see what happens (when he replies as he likes to take 4 days minimum to reply to me). Would not recommend and i would never shop with Marshall again.