8 weeks after breaking down in France our Discovery was finally recovered to Marshalls for diagnosis, which we were told would take 24-48h. Nearly 2 weeks later and the warranty company will not do anything because Marshalls has still not submitted a claim to them, nobody will take responsibility for a hire car and Marshalls not available to discuss. It is not the first problem we have had with Marshalls failing to deal with the warranty company (its a Landrover, after all) - customer service is shambolic.
7 months ago
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