I paid a deposit for a car at Volkswagen Kidlington, and from the beginning, I was given a clear delivery date. That date came and went with no car and no proper explanation. I followed up multiple times, only to receive vague answers and false promises. Now, after weeks of waiting, I’ve been told they won’t refund my deposit, even though they failed to deliver the vehicle as agreed. This is completely unacceptable and feels like a deliberate attempt to take advantage of customers. I am also pregnant and going through unnecessary stress because of this situation. Avoid this dealership — they do not keep their word, and their customer service is unprofessional and dismissive once they have your money.