STAY AWAY - DO NOT STAY HERE!!!! We recently stayed at 8979 Bismarck Palm Road, Kissimmee, FL 34747. We had a package delivered to this address, and the HOA indicated it costs $10 to retrieve the package. The policy book from Master Vacation Homes indicates the policy is that the package can be picked up at no cost for up to ten days. However, the HOA stated that this is not accurate, nor has that ever been the policy here. They stated that ANY package delivered to the clubhouse costs $10 to retrieve, regardless of when it arrived. The property management representative would not concede that their documentation was incorrect. They would not concede that they are responsible for the documentation in their unit. They would not entertain refunding/crediting the $10. When we asked to speak with a supervisor for an alternate recourse, we were lied to about manager not present, on vacation, and otherwise discounted our request to seek an alternate representative to further our dialogue. The representative was rude and confrontational, and obviously didn't want us to speak to anyone further about how she had dealt with our situation thus far. Separately, and we weren't even going to go down this road, but: 1. There are 5 towels in the entire property - for 9 people 2. Two of the bar chairs are falling apart and unsafe to sit on. 3. The kitchen faucet stem is almost falling off the sink. 4. First floor shower door doesn't open/close. I'm certain we'll find more, just like every other review I have since read about Master Vacation Homes property management. I will be interested to see where this goes, if anywhere. Some companies do the right thing when they find they, or one of their representatives are in the wrong. Others do not, because that is just how they operate their business. Ultimately, this is just another property management organization that is poorly managed, in it to make a quick dollar, and with absolutely no clue what customer service, honesty, or integrity even mean.