Emily N
Great service in the end but not without hiccups The cool blue 500 mattress topper I ordered is really comfortable and a good price. However there were hiccups in the ordering process so I would like to give 4.5 stars but have gone for 5 rather than 4 because in the end my order arrived on time and the topper is good. (That part is much appreciated.) The website says order by 12 for next day despatch with the proviso that covid is causing some delays with delivery companies. Having first looked on Sunday I thought I had plenty of time for a Friday delivery. Unfortunately an email query about sizes went unanswered, all I received was an email after 24 hours assuming the matter had been dealt with, which it hadn't as I hadn't had an answer. When I phoned the person I spoke to was very helpful but by the time I was eventually able to place my order on Tuesday evening I was not offered a delivery slot before the following Monday. I rang first thing on Wednesday and begged them to despatch on Thursday in the hope of receiving the order on Friday but was told that was very unlikely so I placed the order and hoped. I didn't hear anything about dispatch or delivery so assumed that my request had fallen on deaf ears. Then to my amazement the order arrived while I was out on Friday. Luckily our lodger was in and the delivery man was so determined to make a delivery that he waited for her to make it to the door. We are so appreciative that it arrived in time but it was luck that someone was in because we weren't given any information on despatch or delivery. So much heartache and worry would be avoided if the company did the following: 1. listed the sizes on their website e.g. Continental single (90 x 200), Super King (180 x 200) etc. (Bed/mattress sizes are confusing and most websites list the exact sizes) 2. answered email queries rather than having a system that assumes the email has been answered after 24 hours 3. emailed when the item is despatched and if possible gives tracking information. All was well that ended well and we are really appreciative but it could have been so much easier.
2 months ago
Read Mattress Guru Reviews
Mattress Guru has a 4.66 average rating from 160 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial