Excellent quality products but communication was not as good as it could have been & the courier used was awful.
With the current lockdown I was expecting the order to take longer than usual yet I was still able to book a delivery slot at the checkout. This date came & went with no communication from the company. I emailed them 5 days later & I got a polite reply within 24 hours stating that they couldn't tell me exactly when the items would be delivered but offering me a refund if I wasn't willing to wait - fully understandable in the current climate.
I chose to wait & took delivery shortly afterwards but the courier company delivered to the completely the wrong address & just left the items on their doorstep. Luckily the people at that address called around to mine & I was able to go to collect. Thankfully it wasn't raining as the items were left outside for several hours before I got home from work.
5 years ago
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