Appalling customer service from such a supposedly reputable company. I first enquired about a car I had seen on their website on Monday 15th April and put a deposit down to reserve this. I had already signed the order form documents to purchase if I still wanted to buy it after seeing and test driving it. I booked in to view the car on the Saturday but the lady I had been dealing with (Kristina) was not working that day so told me she would pass this on. I had asked twice for pictures/videos of the car and received nothing. When I arrived no-one knew I had booked the appointment but someone showed me round and let me take the car for a drive. When I got back I agreed to buy it, however I was then told the car was £4500 more than the price that was on the document. I showed them the screenshots of the car been on the website at the price I’d signed for. I kept been left for long periods of time whilst they were trying to figure out the situation. I was then told there were no managers or anyone that could deal with this until Monday and I would get a call back first thing to discuss what would happen moving forward. I had travelled over an hour to get there and was at the dealership for 3 hours. The day after I received a video from Kristina of the car stating “your car is still here if you would like to come and look at it let me know and I will book you in” baring in mind she was the one who made the appointment. I received no call on the Monday, so I ended up having to ring them to find out the price was falsely advertised and they would just give me my refund back. The total lack of communication/customer service and therefore my whole experience was terrible.