I have been a faithful customer of Merlin Cycles for years, but only in the UK, and I always paid with Paypal. I now live in Tenerife and even though Brexit has happened they charged me the extra taxes included in the sale, sso all seemed good. Paid 30 Euro postage for a frameset so not cheap, but don't mind paying for quality service. This is not quality service!!!!! My frameset has been stuck in Essex for a month. I have rung Steve over and over again and he uses the same excuses about brexit, lack of flights internationally and covid. I follow by raising an inquiry for them to track it down and 12 days with no extra information. Steve blames Fed Ex and says there is nothing he can do. I request a refund as my order is yet to leave the UK and it was ordered over 5 weeks ago. Steve and the higher gods are refusing refund as they say they are not responsible for the delays. It is a complete joke and I will not be using again. As I am a international customer I was not allowed to use Paypal for this order, and I am really regetting this now. I will be looking to take legal action against them as this is Theft. International Customers stay away from this fraud based business!!!! You have been warned!!!!! I