Absolutely unprofessional and high risk vendor. Placed an order which got re-routed back to Merlin-without me having even seen or touched the package- tracking showed they received the product back but customer service claimed they did not receive it and that they could not refund me until they do. It has been 6 months - countless emails- and nothing- I do not have the product I ordered and am out $250!! They must have insurance for this type of situation---the fact that the consumer is left footing the bill for a shipping SNAFU is ludicrous! STAY AWAY- Shop at Chain Reaction Cycle instead!