Good product range and fast delivery but shocking bad customer service. I purchased a pair of mitt gloves - they arrived in a different colour from what I had ordered. The Merlin website was misleading in the way it displayed its products - Steve, their customer service agent, disputed this and even went as far as to say Merlin 'have to' describe Castelli products in the Italian language (even though Castelli themselves don't do this on their website). Steve also said pictures of items for sale were for 'illustrative purposes' and did not reflect what I could expect to arrive. In the end The Advertising Standards Authority made contact with Merlin and informed them of consumer law and where they were not meeting standards. They have since changed their website for this item. Steve, nor Merlin cycles ever apologised for the time wasted on this issue. I repeatedly asked to speak to a supervisor or other customer service agent - these requests were ignored. No doubt online retail is competitive but Merlin cycles really fall short in their customer service. I have shopped with them over the years but would avoid from here on in due to this experience.