I must separate out the service of the salesman from the product. The staff were efficient, polite and factual. But they did not bother to point out to me that they had a special offer available which would have saved me money - but perhaps less profit for the firm! I have not been happy with the product. I was never "computer savvi", but my previous desktop computer was relatively straightforward. By comparison, in switching to a Windows 8.1 Lenovo laptop was like starting from scratch with virtually no information, and a disaster! It has driven me to distraction!! To convert to 'Windows 7' would have added significantly to the already high cost. Five months on I still struggle almost daily. Your team should provide an instruction manual, especially for the older customer! And within a fortnight I had a virus, which cost me again! So much for the Bulldog protection! Godfrey Oldaker.