I am here along with my long time partner Barb, are from the from the United States. We have been house sitting since October of 2013. We have been in the UK or Europe since January 1st., 2014. Our laptop is laterally our live. We stay in touch with family and friends, keep up with a rental property, do our taxes, and all our banking on that computer. I went in to speak with the people at the shop, about the fan coming on too often. Also, the DVD player was no longer working, which I knew that was a result of a fall from a coffee table that the laptop took one day. I asked if they could fix those items. We were also interested in purchasing a new laptop to go along with the one we had. Sort of a back up, just in case. The guy at the desk, sorry don't remember his name but all of them were excellent.... recommended a test of the machine. Said it would be horrible if we fixed it and then found out other things were bad, So we did that. Discovered the hard drive was going bad. So.... to make a long story short, we upgraded this laptop, which meant we no longer had to buy another, which saved us money and gave us back a good efficient fast machine. Many Many Thanks to all the people at the shop.