Would give 0! Had an incredible bad, very-very bad experience with Microdream. Wouldnot suggest them to anyone for sure. First time in our life ordered a refurbished laptop as an emergency solution due to our circumstances, paid for the extra postage to receive it on time. Received laptop worked for 3 hours for the duration of set up. After being switched off for 2 hours, never could be turned on again. Reported the problem. Microdream advised us to repair it by ourselves! Under guarantee. Refused doing it or trying anything such as to dismantle the back cover or play with a paperclip inside - what you couldnot see what you would do anyway! What a company is that who advises the customer to repair it under guarantee at first place. 2nd the battery couldnot have been removed so it was under electricity all the time and tell you to play inside with a metal clip!!! Stated we would send it back to refund. Asked for 10 pictures to be taken of laptop. Done, sent, we asked for acknowledgment. Denying receiving them. 3 of us sent the required pictures, 3 times from 3 different sources. 4 times asking whether you want refund or replacement, though from very beginning you had asked for refund. Then stating we damaged the laptop, dropped or whatsoever and refusing to pay the full refund. The whole handling is ridiculous, with the allegation of damaging the laptop. Never in our life dropped any electrical appliances. Always come up with something else, a different reason why wouldnot do a full refund. It is a very clever way but we are not stupid. 3 of us tried and witnessed it did not work. No damage was done by our side. Till it was packed in the original packaging it was in the same condition as we received it. Checked it with other expert and their allegations just not right. The laptop was faulty with a hidden problem which could occur anytime and we were tricked in. End of story. Learned the lesson. Never ever will do shopping like this again and 101% would not suggest Microdream to anyone at all.