OMG- EVERYTHING went wrong! DO NOT USE!! They promise things and do not deliver. They lacked communication (unanswered calls and emails) on timing of pick up and delivery (they called a few hours ahead with no advance warning, although they say they will give you a 1-3 day heads up) and we got charged more money on BOTH pick up and delivery! They literally DUMPED our furniture without setting it up, asked us to take all the blankets and tape off, lost a few of our items and the boxes arrived smashed with contents (dishes and glassware) broken in pieces. I have photo and video proof! When I booked they assured me they were NOT a broker and the truck would be a midland van lines truck; however, the truck that arrived wasn’t (it was Ryder), the paper work said “Back Up Movers, LLC”, and the movers were wearing shirts that said ‘capital city movers’. The truck that picked up our belongings was not the same truck that delivered our stuff and our belongings had obviously been thrown around and carelessly transferred. These people are scammers, they don’t care about you or your belongings AT ALL. Their website is complete BS - Trusted Partner…NO. Unpacking Services…NO. Secure Transport…NO. Customer Support…NO. Use ANYONE else. This company needs to be reported and shut down!