I just moved cross country from Philadelphia to Colorado. Looked for moving companies this past winter to try and prepare and maybe get a better rate. Contacted Midland van lines after a few google searches and reading websites and the customer service/sales person I talked to was great. He was very responsive and flexible and explained that because I booked in February, I’d get a discounted rate. A few days later I had a phone call for about 30 min. Where I went over all the inventory they should expect to pick up and move to calculate approximate square footage. I always oversell how much I have because I know boxes and things add up so I hold them in detail every piece of furniture from my 1-bedroom house and they quoted me around 8,000. I thought this is expensive but it’s cross country and for the ease of not having to transport all my things and drive a big truck on the highway it seemed necessary. 2 more phone calls confirmed the inventory and estimate. Day of the move They loaded the truck and found that the space needed was roughly 50% more than originally quoted moving the sum to over $12000. But at this point it was either pay the extra $4000 or lose the $3500 deposit I had paid. I left on Thursday and arrived on Saturday and then the communication was almost non-existent. someone called me 14 days later telling me that they’d be there in a few days. then they asked me if an 18 wheeler would fit in my lot and I said i don’t know and warned them of a sharp turn to get into the lot. 3 days later (3rd Sunday after the move) they arrive with an 18 wheeler and say that because it can’t fit in the lot, I have two options: 1. ⁠Go myself to rent a smaller U-Haul/truck and they will load things onto it, but then I have to drive it to my apartment and unload everything myself (I am not strong enough to move my furniture by myself) or 2. ⁠Pay $1200 for them to go rent a smaller truck and shuttle the stuff for me from the 18 wheeler to my apartment. So the original total of $8000 is now $13000. Last kicker and most devastating is that I’m a jeweler and the only box missing was the one with all my jewelry and metal work from the last decade. Easily over $35,000 in value and they couldn’t help at all. Just told me to file a police report.