So much for "We understand that all used vehicles will have some level of wear and tear - the older they get, the more they will have (sadly, just like us!). Don't worry if your vehicle has a few minor chips or scuffs as we will factor in an element of this dependent on the age of the vehicle. We just ask that you tell us about any damage that you would not expect on a vehicle of that age. As a rough guide we would expect you to tell us about any chips, dents or stuffs that are larger than a 20 pence piece and any interior damage such as rips or tears in fabric or leather." An 8 year old car with the biggest scratch on the wing mirror, and you could replace the cover on that for £14, yet the paintwork needed £300 spent on it. Nothing even approaching the size of a 20p. Same old, same old...