Pretty awful online. Do yourself a favour and go instore. Ordered one of their most expensive valentines cookies and it turned up pretty much looking nothing like the advert. All the colours of the icing were all washed out and the double layer lacking in substance. I reached out via twitter and was promised a full refund and a replacement cookie. I’ve now been told that message was sent in error and will only be given vouchers. It wouldn’t hurt if they’d told me the truth to start but to make matters worse they take an eternity to get back to you, and like I say, make false promises. First tome ordering online from them, and I will not be doing it again. Pay for a premium product and service, and you don’t get anything close to that mark.