I ordered back in august. Daughter used her bag no more than 2 weeks for school in September. The letters have come off & zip tags have threaded badly. Contacted customer services, at first were very efficient. Told me they would sort out a replacement bag within a week & dispatch details would be sent. A week passed, no communication that they had no stock of bags until chased! Emailed again a couple of weeks later, told yes they have restocked. Bag will be sorted by end of the week! Again 2 weeks later still nothing, emails ignored. Contact on messenger 4/11/22. Told short delay but will have tracking details sent by 5/11/22. Again no details sent & no emails/messenger ignored! They delete anything that isn’t positive on socials. It has been weeks & weeks, nearly 2 months since my daughter was promised a replacement bag for her faulty one. I have been more than patient & polite! I honestly believe at this point that no replacement is coming & I’m just being fed a web of lies & wasted my money!