Anonymous
Original: Awfully slow delivery time. Ordered the weekend before Valentine's Day hoping my order would arrive in time. It is now over a week later and I still haven't received it! Took 4 days just to start the dispatch process! They ship their stock from China so it's stupidly slow. Don't buy from here if you want a quick dispatch. Edit: They asked for me to revise my review so here is my scathing follow-up. I still haven't received my order, yet they claim my issue is resolved and ask me to change my review in response. It seems they think offering me the order for free causes the issue to be resolved. However, the company has failed to recognise why I am dissatisfied. My review will stay until I receive my order and I'm now going to complain about more than just the delivery time so it may even stay after. So here are my reasons: 1) I didn't get the order in a reasonable time and it was supposed to be a gift. Yes they do allow for a large number of days shipping time on their website, however, when I asked to cancel my order realising it wouldn't arrive in time, they suddenly dispatched it rather than cancelling it. Their policy means you can't cancel after dispatch so this seemed deliberate. I then regrettably put my faith in the company's logistics supplier to get my order to me by the weekend which it failed to do, leaving me with nothing to give to my girlfriend for Valentine's. I would've ordered from somewhere else if they had allowed me to cancel but I wasn't going to take my chances on their promise of a refund until I had at least received the product. 2) Their customer service is unprofessional, with more focus on getting rid of bad reviews then actually empathising with the angry customer. In less than 24 hours I received three emails with different responses to my review from the company. One response is fine. Give me a chance to respond, I'm a busy man. They also claim in one of their responses that they 'tried to ring and email me to no avail', as if I wasn't allowing them to resolve the issue. I have had no missed calls recently and they have literally given me a day to reply so it isn't 'to no avail'. They're also telling me that my review is 'unfair' and that I should change it. If you care about customer satisfaction don't use language like this to shame your customers for being dissatisfied. No matter how I review you should always talk with empathy and professionalism, you have no right trying to make me feel bad for leaving a bad review. 3) I believe they are getting bad reviews removed from this website. I literally cannot find my review on the public review page so I'm hoping it will reappear when I post this edit. I hope they didn't get it taken down because I'm still not satisfied. They also used my full name in their response when my review was written as anonymous - so I want to know if the response is public as it could be a data breach. I'll re-edit this paragraph after I submit this edit based on what I see so I hope they will check my re-edit before they respond to this paragraph. 4) Their logistics supplier provides rubbish tracking info, they clearly haven't considered the needs of their customer base. It's all in Chinese so I have no idea what is happening with my order! All I wanted was a damned stuffed toy for my partner, I'll go to Amazon next time and get it in 3 days!
1 year ago
 
Minty Melons has a 4.67 average rating from 353 reviews

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