If only there was an option for 0 stars. They received my returned parcel on 3rd December 2018, I was told I would be refunded within 21 working days. 2 months later and still nothing, I have non-stop emailed customer services and all I get back from them is a load of lies. Have now resulted in tweeting Miss Pap and emailing the CEO for some answers (although this probs wont do anything as it seems as though he is a shocking CEO according to what I have read) Don't bother shopping here absolutely shocking, would much rather give my money to PLT or misguided etc