I ordered a size 10 in a jacket. They sent me out a Medium. The jacket was obviously too big because a medium is a size 12. I emailed them 3 times before they responded. In my email I informed them they had sent out the wrong size and they replied claiming that a Medium is a size 10. No it is not! This is basic knowledge in the retail industry. If I were to return this jacket I would be responsible for paying postal charges which would mean I would be out of pocket for their mistake.
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