The products offered by misterolympia.shop are top grade. Once ordered, communication starts immediately and continues throughout each step of the order processes. Everything is well packed, and tagged with a tracking number to follow its delivery to you. Even after you receive your order, misterolympia will follow-up to make sure you're 100% satisfied. I've never has a mishap or issue so I can't say how they would resolve a problem, but I think it's safe to infer by their great customer outreach, that they would communicate with you an make it right. I will continue to order with them.