The Worst Customer Service.
I read reviews and try to read between the lines. Got this 1 wrong. Customer Service is the worst by far. Pathetic. Do Not buy from here.
Wardrobe delivered no problem. Happy with the quality of it, I ordered a Dressing Table as well.
Then I broke 2 Mirrored doors. Took a few emails to order replacements £149. Told 3 to 4 weeks. It took 10 weeks, with me asking for updates in between. Got apology but that was it, no explanation.
Dressing table came, this was very poor quality, one panel had black stain on edge where it was glued. Was going to replace part but decided to have refund instead. Had confirmation and packing Note attached for Royal Mail . LOL. Packing Note said 0 - 2 kg sent email to tell them my parcel was 21kg. They replied saying it would be ok. So took it to post office, straight away he picked up on lable that had wrong weight on it, also Royal Mail has a max limit of 20kg. This is 4 weeks ago, parcel still in boot of my car. Have rang Customer services several times, left contact details ect like instructed for call back. Got no call back each time. Sent emails, all you get is I've passed your email on to the depot. On one it says they do not do call back anymore, so why leave it as an option on the phone when on Hold. Also asked for a Manager to call me, but they haven't. This is still on going, product still in my boot. 23/05/24
This is the worst Company I've ever had to deal with. Will never use them again.
1 year ago
Mn Furniture LTD has a
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