Ordered a Samsung LED Wallet cover for my S20 on 1st April. When the item did not turn up, I contacted them after the required ten days requesting a refund. Instead they sent a replacement which arrived the following day. This after a rather confusing exchange where they said it had been shipped on 12th April. I returned the item and only today have received a refund. However, despite my requesting a refund not a replacement, thus the item was sent to me in error, they have seen fit to penalise me in the sum of £7.44. I have again written requesting immediate return of the deficit but frankly, given their previous inability to read a simple request, and the time it has taken them to respond, I'm not holding my breath. Strangely enough they were very quick to send repeated requests for reviews (on an item that is never actually received) and feedback. I have of course obliged. Personally I would never buy from these people again. I eventually bought the cover elsewhere, for £13 less, and it arrived the next day. Needless to say I will be taking my business to the other company in future. Disgusted.