After a serious accident the day before a family trip to London I called the 24 hr help line, needing a wheel chair with leg support. The booking was handled quickly over the phone, with the chair delivered to the hotel first thing in the morning the following day, with text confirmation that it had been dropped off. The chair was perfect and I couldn’t of managed without it. The chair was then left at the hotel and picked up today. Simple, good communication and good product. Many thanks